1. Physical condition and experience
Canyoning suits any person in good physical condition without fear of water. It is not even necessary to be a strong swimmer. Please talk to your guide if you have any doubts. They will undertake all necessary precautions to ensure your safety.
2. High water
Following heavy rain canyon water levels may rise, and as professionals it is our duty to guarantee your safety. Therefore, a high water level may result in the cancellation of your excursion. You are required to do a water level check on the morning of your experience.
3. Minimum age
Minimum age guidelines exist for each activity. It is, however more important that children are confident and fit our equipment (wetsuits, buoyancy aids and harnesses) adequately. Please pop in and see us at least 24 hours before your trip so we can assess your child's size and give you any further relevant information.
4. Alcohol and drugs
Please do not consume alcohol or drugs before your excursion. In case of doubt and for security reasons we do reserve the right to refuse any person from taking part in our activity.
5. Insurance
The participants are not insured by us the organiser. The participant should have sufficient travel, injury, sickness and accident insurance coverage (including sporting accidents). All visitors to New Zealand are covered by ACC for accidental injury whilst in New Zealand. Please visit http://www.acc.co.nz/ for details.
6. Bookings
You can book directly with canyoning.co.nz or through a booking agent. With your booking you acknowledge the general contract conditions as a component of the contract between yourself and the organiser.
7. Minimum number of participants
With all activities there is a minimum number of participants. If the minimum number is not reached, the organiser can cancel the activity without compensation.
8. Payment/ Cancellation Conditions
Full payment is to be made to canyoning.co.nz or the booking agent in advance of the activity taking place.
- Cancellation by you OUTSIDE 24 hours of the trip departure time - FULL refund is due
- Cancellation by you within 24 hours of the trip departure time - NO refund is due
- Cancellation by you on the day of the scheduled activity/no shows - NO refund is due
In the case of illness advised on the day of the scheduled activity a doctors' note is required for a FULL refund
8.1 Cancellation before the start of the activity
The organiser can cancel the activity due to weather conditions, official measures, higher powers, safety or other factors which may make the activity difficult, dangerous or not possible.
8.2. Discontinuation of the activity by the customer
If the participant discontinues or leaves the activity before it is over, there is no refund and all other costs additionally incurred are the responsibility of the participant.
9. Participation obligations of the participant, participation conditions
For all canyoning experiences, good health is a prerequisite. It is the obligation of the participant to tell the organiser of any health problems. Under no circumstances can one participate when under the influence of drugs, alcohol or any other psycho chemicals which are similarly debilitating.
9.1. All participants agree not to bring cameras or any other potentially dangerous or unsafe items into the canyons.
9.2. All participants that join us on the full day Routeburn Canyoning trip must provide their height and weight to help the guides pack the right size equipment for you.
9.3. The customer is obligated to fulfil the participation conditions and to strictly follow the instructions of the organiser, the canyon guide or assistants. Not adhering to the instructions or participation conditions of the activity may lead to the participant being excluded from the activity by the organiser. When exclusion from the activity occurs before the activity, the annulment conditions according to clause 3 are valid, after the start of the activity there is no refund. If a participant does not follow the instructions, the organiser may immediately dissolve the contract and the trip fee will not be refunded. If weather conditions do not allow the trip to be carried out, the participant has the right to change the trip to a later date or the trip fee will be refunded under exclusion of further claims.
