Terms & Conditions

1. Physical condition and experience
Canyoning suits any person in good physical condition with good water confidence. It is not necessary to be a strong swimmer. Please talk to your guide if you have any doubts. They will undertake all necessary precautions to ensure your safety.

2. High water
Following heavy rain canyon water levels may rise, therefore, a high water level may result in the cancellation of your excursion.

3. Minimum age
Minimum age guidelines exist for each activity. It is, however more important that children are confident and fit our equipment (wetsuits, buoyancy aids and harnesses) adequately. Please pop in and see us at least 24 hours before your trip so we can assess your child's size and give you any further relevant information.

4. Alcohol and drugs
Please do not consume alcohol or drugs before your excursion. In case of doubt and for security reasons we do reserve the right to refuse any person from taking part in our activity.

5. Insurance
The participants are not insured by us, as the operator. The participant should have sufficient travel, injury, sickness and accident insurance coverage (including sporting accidents). Most visitors to New Zealand are covered by ACC for accidental injury whilst in New Zealand. Please visit http://www.acc.co.nz/ for details.

6. Bookings
You can book directly with Canyoning Queenstown or through any booking agent. With your booking you acknowledge the general contract conditions as a component of the contract between yourself and the operator.

When booking a group of seven people or more on a canyoning trip, we require confirmation of numbers and payment from the group no later than seven days prior to the trip departure. If groups of seven or more cancel outside the seven day policy, a full refund will be issued.

7. Minimum number of participants
With all activities there is a minimum number of paying participants required. If the minimum number is not reached, the operator can cancel the activity and a full refund will be made.

8. Payment/ Cancellation Conditions
Full payment is to be made to Canyoning Queenstown or the booking agent in advance of the activity taking place.

• Cancellation by you OUTSIDE 24 hours of the trip departure time - FULL refund is due
  
• Cancellation by you within 24 hours of the trip departure time - NO refund is due
  
• Cancellation by you on the day of the scheduled activity/no shows - NO refund is due
  

In the case of illness advised on the day of the scheduled activity a doctors' note is required for a FULL refund

8.1 Cancellation before the start of the activity
The operator can cancel the activity due to weather conditions, official measures, higher powers, safety or other factors which may make the activity difficult, dangerous or not possible.

8.2. Discontinuation of the activity by the customer
If the participant discontinues or leaves the activity before it is over, there is no refund and all other costs additionally incurred are the responsibility of the participant.

9. Participation obligations of the participant, participation conditions
For all canyoning experiences, good health is a prerequisite. It is the obligation of the participant to tell the operator of any health problems. Under no circumstances can one participate when under the influence of drugs, alcohol or any other psycho chemicals which are similarly debilitating.

9.1. Held hand cameras or other hand held recording devices cannot be taken into the canyons for safety reasons.
Helmet or chest mounted Go Pro or similar may be taken subject to agreeing to the specific terms & conditions related to their use.

9.2. The customer is obligated to fulfil the participation conditions and to strictly follow the instructions of the operator, the canyon guide or assistants.
Not adhering to the instructions or participation conditions of the activity may lead to the participant being excluded from the activity by the operator. When exclusion from the activity occurs before the activity, the annulment conditions according to clause 3 are valid, after the start of the activity, there is no refund. If a participant does not follow the instructions, the operator may immediately dissolve the contract and the trip fee will not be refunded. If weather conditions do not allow the trip to be carried out, the participant has the right to change the trip to a later date or the trip fee will be refunded under exclusion of further claims.

10. Canyoning Queenstown Prize Winners
Prize winner vouchers are valid for a free Queenstown Canyoning Trip. Please note, this is on a space available basis and full paying customers always gain priority. This voucher is non-transferable, has no value and cannot be sold. For this reason we will confirm your space no earlier than 30 minutes before a trip is due to depart. You have the option to pay the difference, and top-up to the full day Routeburn trip, or bring a paying friend to guarantee your spots on the Queenstown or Routeburn Canyoning Trip. Feel free to pop in and see us at Canyoning Queenstown ops base, 39 Camp Street, Queenstown in advance if you have any queries about your prize winner voucher.

Related information:

Frequently asked questions

Company details:

Adventure Group Limited
Trading as - Canyoning Queenstown
PO Box 1305
39 Camp St.,
Queenstown
Phone 03 441 3003